CLIENT CONTACT CENTRE
Think of it as your marketing control centre

How can C3 help my business?

C3 stands for ‘Client Contact Centre’. Designed specifically as a CRM and marketing tool to meet the needs of an insurance broker – C3 allows you to segment and manage your data (contacts), record a history of each contact, know when you have renewal dates coming up and manage targeted marketing communications, in one secure place.

These marketing campaigns can be any combination of:

Email marketing			Develop and send an unlimited number of email campaigns quickly and easily, track how many are viewed, monitor click-through rates and save the information into your campaign calendar.

Telemarketing			Run efficient telemarketing campaigns with all historical customer information to hand.

Direct mail marketing			Mail merge your data so it is suitable for any direct mail campaigns you want to send.

Online surveys			Create online surveys to gather valuable information.

Not only do you manage your campaigns in C3, you analyse the effectiveness of them too. The results management functionality ensures that you know exactly how prospects and clients are responding to your campaigns so you can track return on your marketing spend.

In addition, C3 can put you in control of your website with its easy to use content management system. You can make amendments to your content, add new pages, reorder your navigation – all changes and/or additions are made ‘real time’ so that changes are instantly visible on your website.

What can I expect?

Our standard Client Contact Centre set up comes with:

Contact management database (with a data capacity of 2,500 records)
Campaign calendar & email alerts
Ability to send unlimited email campaigns
CSV export funtionality for mail merges
5 user licences (renewable on a yearly basis)
User manual
1 day onsite training (for up to 5 users)
Unlimited telephone support from your dedicated Client Services Executive

Additional functionality or an increased record capacity or user licenses are available, at which point we come in to meet you and understand your aims and objectives and advise accordingly of the most appropriate Client Contact Centre setup for you.

What’s different about our product?

The Client Contact Centre is a CRM and marketing tool designed specifically for an insurance broker. In 2010 the Client Contact Centre was developed using feedback from prospects and clients – so you can be sure that the system is exactly what insurance brokers are looking for.